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Free worldwide Shipping on orders <£500
Vilshenko delivers worldwide. We deliver Monday to Friday, excluding public holidays
£10 (Free shipping and return for orders over £500)
Orders will be sent via express courier by DHL and will be delivered the following working day.
Please note that orders must be placed before 1pm GMT to ensure next day delivery. A signature is required on delivery.
Since 1st January 2021, new charges apply to orders shipped from the UK to the EU. Orders may be subject to taxes, import duties and fees ("Fees") once they arrive in the destination country. These Fees are not included in our prices nor in our delivery charges and you are responsible for their payment directly to the relevant local authorities.
Import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies vary from country to country. It may be a good idea to contact your local customs office before you order, so you are not surprised by charges you were not expecting.
£24 (Free shipping for orders over £500)
Orders will be sent via express courier by DHL and will be delivered in approximately 2-3 working days. A signature is required on delivery.
If you decide to refuse any shipments from Vilshenko Fashion LTD, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
£30 (Free shipping for orders over £500)
Orders will be sent via express courier by DHL and will be delivered in approximately 4-5 working days. Please note that this timeframe is an estimate and deliveries may take longer to arrive due to customs delays. The customer is responsible for all import duties and taxes. A signature is required on delivery.
If you decide to refuse any shipments from Vilshenko Fashion LTD, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
£30 (Free shipping for orders over £500)
Orders will be sent via express courier by DHL and will be delivered in approximately 5-6 working days. The customer is responsible for all import duties and taxes. A signature is required on delivery.
If you would like your order to be delivered to Russia please contact customerservices@vilshenko.com and a member of our team will be happy to assist you.
Vilshenko ships worldwide. Please note that orders may be subject to additional taxes upon reaching the destination country and that all import duties and taxes are the responsibility of the customer. Orders will be sent via express courier by DHL. A signature is required on delivery. If you would like your order delivered to a location outside of our current shipping regions please contact customerservices@vilshenko.com and a member of our team will be happy to assist you.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect orders once placed. Please note that your billing address must match the address on your credit card statement.
In certain circumstances, if your order has not yet been dispatched, you may be able to cancel your order. Please contact customerservices@vilshenko.com, as soon as possible after placing your order and we will advise if a cancellation is possible.
Please note, we are unable to combine orders, change sizes, edit your billing and shipping details or add additional items to an existing order once it has been placed.
Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period during which your items will be processed and dispatched by our warehouse.
Please note this can take longer during sale periods, when it may take up to 48 hours for shipments to be dispatched
Once your order has shipped, we will send you a shipping confirmation email. Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom, Europe and the US, there is a limited range of delivery services available. We will endeavor to deliver your order as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
For security reasons, all orders require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. Vilshenko will not be liable for a lost or missing order that has been signed for in a building, for example: an office address that has been provided for delivery.
If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
If you have any questions regarding shipping please contact customerservices@vilshenko.com
We hope you love your purchase. However if you wish to make a return you are welcome to return any item(s), provided you return them within 14 days of delivery.
You may return your Vilshenko Online order by returning it to a Vilshenko Store in London or by sending it back to the Online Store. All items can be returned for a refund or credit note.
Candles must be returned within a resalable condition, in their original packaging, sealed and unused. We cannot accept products that have been tampered with.
You have the duty to reasonably take care of the items and will be responsible for any damage until we receive the items in our store. We recommend insuring the return shipment.
We offer a free return shipping label for customers in the UK.
All sale or archive items purchased In-Store are final sale.
If you would like to use a credit note issued In-Store for an Online purchase, you will need to reach out to customer service atcustomerservices@vilshenko.com
For assistance or to request an exchange please contact customerservices@vilshenko.com
Please return the items within 14 days of receiving them using the original packaging, including the box the order was delivered in and tissue paper to protect the items.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for any damage until we receive the items at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be held responsible for any loss for any item(s) you have chosen to send.
Please send the products to the following address:
320 Kings Road, Chelsea
London, SW3 5UH
Once returned items are received they will undergo a quality review. Once cleared, a refund will be credited via your original method of payment. Original shipping charges and duty charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the original purchase price.
We endeavour to process refunds as soon as returns are received but please allow up to 5 working days for returns to be processed. We estimate that refunds will be made by your card provider in approximately 10-14 days. You will receive an email notification of the status of your refund once processed.
Items are considered faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When an item deemed faulty cannot be repaired, or the same item is not available, a full refund will be offered, including original shipping charges.
